Refund and Returns Policy for Spy Topin
Effective Date: January 7, 2025
At Spy Topin, we are committed to ensuring that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we offer a straightforward refund and return policy to make the process as easy as possible. This Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds.
1. Eligibility for Returns
You may be eligible to return your purchase if it meets the following conditions:
Time Frame:
You must request a return within 30 days of receiving your order. Any returns initiated after this period will not be accepted.Condition of Items:
The item must be unused, undamaged, and in its original packaging with all tags or labels intact. We reserve the right to refuse returns if the item has been damaged, used, or altered in any way.Non-returnable Items:
Some items are non-returnable, including:- Gift cards
- Downloadable software products or digital goods
- Items marked as final sale or clearance
If you are unsure whether your item is eligible for return, please contact us at info@spytopin.com for clarification.
2. How to Return an Item
If you would like to return an item, please follow these steps:
Contact Us:
To initiate a return, please contact our customer service team at info@spytopin.com or call us at (706) 283-1673 within 30 days of receiving your order. Be sure to provide your order number and a brief explanation of why you wish to return the item.Return Authorization:
Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and detailed return instructions. Please do not send items back without prior approval, as this may delay your return processing.Prepare the Return:
Pack the item securely in its original packaging, including any accessories, manuals, or other materials that came with it. You must include the Return Authorization Number (RAN) and a copy of your original invoice or receipt.Return Shipping:
You are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong item, damaged item). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.
3. Refunds and Exchanges
Once we receive and inspect the returned item, we will process your refund or exchange request. The following guidelines apply:
Refunds:
If your return is approved, we will issue a refund to your original payment method within 5-7 business days of receiving the item. Please note that shipping fees are non-refundable. If you received a free shipping offer, the original shipping cost will be deducted from your refund amount.Exchanges:
If you would prefer to exchange your item for a different size or product, please contact us as soon as possible. We will do our best to accommodate your exchange request, subject to availability. If the item you want to exchange for costs more than the original item, you will be required to pay the difference.Refund Notification:
Once your refund is processed, we will send you an email confirmation. Please note that the time it takes for the refund to appear on your account depends on your payment provider. It may take additional business days for the refund to reflect on your statement.
4. Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us immediately at info@spytopin.com or call (706) 283-1673. You must notify us within 7 days of receiving the damaged or defective item. We may ask you to provide photos of the damage or defect for verification purposes.
Replacement or Refund:
If the item is deemed defective or damaged during shipping, we will either issue a full refund or send a replacement item, depending on your preference and stock availability.Return Shipping for Damaged Items:
If the item is defective or damaged, we will cover the return shipping costs. We will provide you with a prepaid return shipping label and instructions for returning the item.
5. Late or Missing Refunds
If you haven’t received your refund within 7 business days after we’ve issued it, please check your bank account and contact your credit card company. Processing times for refunds may vary by financial institution.
If you have done all of this and still haven’t received your refund, please contact us at info@spytopin.com.
6. Cancellations
Once an order is placed, it is processed quickly. We aim to ship orders as fast as possible, and due to this, we are unable to cancel orders once they are in the shipping process. If you wish to cancel an order, please contact us immediately at info@spytopin.com or call (706) 283-1673, and we will do our best to accommodate your request. If the order has already shipped, you may need to return the item once it is received.
7. Return Address
All returns should be sent to the following address:
Spy Topin
170 Springdale Rd
Elberton, Georgia (GA)
Phone: (706) 283-1673
Email: info@spytopin.com
Website: https://spytopin.com
8. Changes to This Refund and Returns Policy
Spy Topin reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the page will be updated accordingly. We encourage you to review this policy periodically to stay informed about any changes.
9. Contact Us
If you have any questions or need further assistance regarding returns, refunds, or exchanges, please do not hesitate to contact us:
Spy Topin
170 Springdale Rd
Elberton, Georgia (GA)
Phone: (706) 283-1673
Email: info@spytopin.com
Website: https://spytopin.com