Shipping Policy for Spy Topin

Effective Date: January 7, 2025

This Shipping Policy outlines the terms and conditions for the shipping of products purchased on Spy Topin’s website, www.spytopin.com. By placing an order with us, you agree to the terms of this policy. Please review the following information carefully to understand how we handle shipping and delivery.

1. Shipping Methods and Costs

  • Shipping Methods:
    Spy Topin offers several shipping methods to accommodate various delivery needs. The available shipping methods for your order will be presented during the checkout process. The delivery options include standard, expedited, and express shipping, where applicable.

  • Shipping Costs:
    Shipping costs are determined by several factors, including the size, weight, and destination of your order. The total shipping charge will be displayed during checkout before you confirm your purchase.

    • Standard Shipping: Typically the most economical option, with delivery times varying based on your location.
    • Expedited and Express Shipping: Faster shipping methods that offer quicker delivery, subject to higher shipping fees.

2. Order Processing and Handling Time

  • Processing Time:
    Orders are typically processed within 1 to 2 business days after payment has been confirmed. Please note that this processing time does not include weekends or holidays.

  • Shipping Time:
    Shipping time varies depending on your location and the shipping method you select at checkout. The estimated delivery time will be provided during the checkout process. Delivery times may range from 3 to 10 business days for domestic orders, depending on the shipping method and destination.

  • Delays in Processing:
    In some cases, such as during high-volume seasons (e.g., holidays), there may be delays in order processing. We make every effort to process your order as quickly as possible, but please be aware of the potential for delays beyond our control.

3. Domestic Shipping (United States)

  • Shipping Within the U.S.:
    Spy Topin ships to all 50 states in the United States. Shipping rates will be calculated based on your location, and the delivery time will vary depending on the shipping option you select.

  • Tracking Information:
    Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package via the carrier’s website.

  • Shipping Restrictions:
    We may not be able to ship to certain locations within the U.S. due to logistical limitations or restrictions imposed by our shipping carriers. If there are any issues with shipping to your address, our customer service team will reach out to you directly to discuss alternative arrangements.

4. International Shipping

  • International Shipping Availability:
    Spy Topin currently offers international shipping to select countries. At checkout, you will be able to select from the countries that we are able to ship to.

  • Shipping Costs for International Orders:
    International shipping costs will be calculated at checkout based on the destination country and shipping method selected. These costs may vary depending on the size, weight, and destination of the package.

  • Customs and Import Duties:
    International orders may be subject to customs fees, import duties, and taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in the cost of shipping. We advise that you check with your local customs office to determine if any additional fees will apply.

  • Delivery Times for International Orders:
    Delivery times for international orders may range from 7 to 21 business days, depending on the destination and the chosen shipping method. Please be aware that customs processing may cause delays, and Spy Topin is not responsible for any customs-related delays.

5. Shipping Restrictions and Delivery Issues

  • Restricted Locations:
    Some remote or rural locations may not be eligible for certain shipping methods. If we are unable to deliver to your location, we will notify you before processing your order.

  • Delivery Issues:
    While we make every effort to ensure that your order arrives as expected, sometimes issues may arise during shipping, such as lost, damaged, or delayed packages. If your order is lost or damaged in transit, please contact us at info@spytopin.com so we can assist you in resolving the issue.

  • Incorrect Shipping Address:
    It is important that you provide accurate shipping information when placing your order. If an order is returned due to an incorrect address or undeliverable location, we will contact you to verify the correct shipping details. Any additional shipping charges will be the responsibility of the customer.

6. Shipping Notifications and Tracking

  • Order Confirmation Email:
    After you complete your purchase, you will receive an order confirmation email. This email confirms that we have received your order and that it is being processed.

  • Shipping Confirmation Email:
    Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information. You can track your order via the carrier’s website to stay updated on its status.

  • Tracking Information:
    You can track the progress of your shipment using the tracking number provided in your shipping confirmation email. Please note that it may take 24 to 48 hours for tracking information to be updated in the carrier’s system.

7. Returns and Damaged Goods

For information regarding returns, exchanges, and damaged goods, please refer to our Refund and Returns Policy.

8. Shipping Insurance

Spy Topin offers optional shipping insurance for certain orders. If you wish to purchase shipping insurance for your order, please select this option during checkout. Shipping insurance covers the cost of replacement for lost or damaged items during transit. If your order qualifies for shipping insurance, you will be notified at checkout.

9. Customer Service and Assistance

If you have any questions about shipping, delivery times, or tracking information, or if you need assistance with an order, please contact our customer service team:

Spy Topin
170 Springdale Rd
Elberton, Georgia (GA)
Phone: (706) 283-1673
Email: info@spytopin.com
Website: https://spytopin.com

10. Changes to the Shipping Policy

Spy Topin reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the page will be updated accordingly. We encourage you to review this policy periodically to stay informed about any changes.